Weatherseal Windows Complaint Procedure

If you have a complaint we want to know about it as soon as possible to help us put things right promptly. Just contact a member of our experienced team with your details and a description of your problem. We are here for you Monday to Friday 9am-7.30pm. 

Call us: 0800 193 7071

Email us:         info@weathersealwindowsltd.co.uk

Write to us:     Weatherseal Windows LTD, 124 City Road, London,  EC1V 2NX

If you contact us, we will:

⁃ Let you know we’ve received your query 

⁃ Tell you who will be responsible for investigating along with their contact details 

⁃ Endeavour to return phone calls and emails within five working days

⁃ Do everything we can to resolve things as quickly as possible

⁃ Do what we can to attend within fourteen days if a visit to your property is needed

⁃ Keep you regularly informed of progress throughout 

⁃ Provide a final response within eight weeks or explain why this isn’t possible