If you have a complaint we want to know about it as soon as possible to help us put things right promptly. Just contact a member of our experienced team with your details and a description of your problem. We are here for you Monday to Friday 9am-7.30pm.
Call us: 0800 193 7071
Email us: info@weathersealwindowsltd.co.uk
Write to us: Weatherseal Windows LTD, 124 City Road, London, EC1V 2NX
If you contact us, we will:
⁃ Let you know we’ve received your query
⁃ Tell you who will be responsible for investigating along with their contact details
⁃ Endeavour to return phone calls and emails within five working days
⁃ Do everything we can to resolve things as quickly as possible
⁃ Do what we can to attend within fourteen days if a visit to your property is needed
⁃ Keep you regularly informed of progress throughout
⁃ Provide a final response within eight weeks or explain why this isn’t possible